Due to the nature of our customization and personalization, we do not offer refunds on any custom and/or personalized orders. If there is an issue with your custom or personalized product, please let us know so that we can take care of you within 14 days of receiving your order.
Please contact us at firstname.lastname@example.org.
If your order contains a non-personalized product, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, please contact us at email@example.com. If your return is accepted, we’ll send you an RMA # and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like special orders, customized items, or personalized items. Please get in touch with us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (less any shipping and/or handling charges) on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.